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      1. QUALTRICS SERVICES AND SUPPORT

        We're here for your success

        Let Qualtrics Services guide you through your journey from implementation to maturing your XM program. We help you chart your steps towards a world-class XM program, identify use cases that yield value, provide best-practice guidance and share industry trends and benchmarks.

        Our approach to Experience Management (XM)


        Expertise

        We’ll work with you to build your XM competencies, designing and implementing your program to deliver results today and setting out a roadmap to drive your long-term success too.

        Technology

        Create personalised dialogues with key stakeholders and turn feedback into insights with our powerful intelligence engine, iQ. It’s all built directly into the world’s only fully integrated Experience Management Platform?.

        Accelerated ROI

        Combining advanced technology and methodology expertise, we work with you to achieve a faster time to market, help you understand and manage stakeholder expectations and drive long-term strategic value from your XM program.

        Our menu of services


        Research Services

        Trusted by the world’s leading brands, Qualtrics Research Services can help you design, launch and report on your research project. Whether you need a full-service solution from survey design through to analysis and reporting, or help with anything in between, our team can build a unique solution to help you achieve your goals.

        • Conduct research projects quicker than an outsourced agency, without compromising on quality
        • Deliver data-driven insights that have meaningful business impact for you and your team
        • Leverage your existing database or get access to 90M+ respondents worldwide
        Consulting Services

        Our industry-leading Consulting Services can help you prepare, design, launch and optimise an experience management (XM) system to drive long-term success.

        • Prepare: Define the desired business outcomes and the roadmap to get there through stakeholder requirements and XM readiness assessments
        • Design: Design your XM system strategy and blueprint to align the organisation behind your vision
        • Launch: Set up your system to deliver real-time feedback, insights, analysis, action planning and closed-loop management
        • Optimise: Embed XM into your operations and activate the organisation to drive cultural change
        Solution Delivery

        Qualtrics Solution Delivery takes the world-class Qualtrics platform and applies the technical expertise you need to meet your short-term objectives and set the foundations for long-term success. It’s the perfect mix of technologists and experience management (XM) expertise, and is the main reason why top companies rely on our team to build their XM competency.

        • Survey programming
        • Report building
        • Cross-tabs setup
        • Experimental design
        • Statistical analysis
        • Third-party integrations

        We also offer XM Certified pre-built solutions. These are expert-built tools for accelerating customer experience, employee experience, and market research. PhD-configured solutions combine best practices, easy distribution, and standardised reporting and dashboards.

        Enablement Services

        Supercharge your experience management (XM) knowledge. Qualtrics’ comprehensive Enablement and Education Services programs are designed to help you build XM competency and ensure the long-term success of your XM program.

        Our goal is to help you develop the technical know-how to run a world-class XM program with:

        • Instructor-led training
        • On Demand training
        • Self-help webinars
        • Certifications
        Customer Success Services

        Customer success services are focused on enabling you to achieve your business goals. A customer success manager will be assigned to advise and guide you on:

        • Maturing your program
        • Identifying and prioritising use cases
        • Applying platform best-practice
        • Identifying Industry trends
        • Connecting you with our customer network
        Optimize Services

        Get even more from your Qualtrics investment with our Optimise Services. These proactive programs are designed to help you get full value from the XM Platform with a variety of tiered programs to suit your needs. Whether it’s assistance with managing the platform, improving the productivity of your in-house team or XM best practice advice, we have a program to suit your needs.

        • Tailor-made program customised to your organisation's requirements
        • Guaranteed Technical Consulting Services when you need them
        • Ability to keep pace with enhancements and leverage a best-practice approach
        • Service management through a mutually agreed Service Delivery plan
        Certification

        At Qualtrics we say certification is not a token achievement. That’s because Qualtrics Certification is challenging. But challenging is worth it because certification teaches you how to capture insights. And from insights, it’s just one more step to value. Qualtrics has a certification level for you regardless of your current level of expertise.

        • Choose your course(s)
          Our 6 Certification courses build technology and Experience Management expertise.
        • Master the platform
          Complete online training videos, quizzes, and projects to prepare for the exam.
        • Take the exam online
          Take the Certification exam anywhere and anytime with our online proctoring partner.
        Self-Help Services

        Our world class support infrastructure is there to assist your organisation and teams to optimise and maximise the value of your use of Qualtrics. We combine experienced certified product specialists and technical account managers with a rich continually evolving library of online FAQ pages and webinars as well as a hugely popular user community forum to deliver the "art of the possible" for your use of Qualtrics.

        Depending on the specific support plan you select when subscribing or renewing with us you may be eligible for a range of services including:

        General Product & Usability Support

        • Freemium service provided with all software subscriptions
        • Product specialist team
        • Local business hours coverage with team specialising in your Qualtrics programs
        • Global team to support after hours
        • Access to Getting Started Online Guides and free survey templates
        • Library of online FAQ pages, How-to eBooks and Quick Start videos
        • Online 'How To' webinars, like: Building a Voice of the Customer program
        • Full Access to the user community forum

        Enterprise Program Support

        • Paid 2-tier support success plan
        • Senior product specialist team
        • Local business hours coverage with team specialising in your Qualtrics programs
        • Global team to support after hours
        • Scheduled calls and callbacks
        • Elevated priority handling

        Technical Account Management

        • Paid 3-tier support success plan
        • Allocated technology consultant
        • Ongoing training and configuration assistance
        • Formal business reviews
        • Embedded into customer teams
        Qualtrics Partner Network

        Close more experience gaps with the power of the Qualtrics Experience Management platform and our Partner Network. The Qualtrics Partner Network (QPN) continuously expands the range of robust, scalable, and tailored experience management solutions available in the market.

        Our partners include the leading experts in their field, including:

        • Bain
        • JD Power
        • Accenture
        • Kantar TNS
        • Korn Ferry
        • Gallup

        Let's start your journey

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